Shipping Details

Our General Undertaking is to despatch all orders received through our website, within a 10 working-day period once the order has been received and payment information supplied has been verified.

Once an order has been received, an automated email Order Confirmation will be sent to the email address provided, confirming all aspects of the order. A second email will be sent by a member of our team once the order has been despatched.

Delivery Charges

For all orders that have been selected for delivery to the cient, the website will calculate the delivery charges automatically in the shopping cart once the relevant delivery country has been selected from the drop-down menu. Once selected, the delivery charge will be displayed for your country. For a breakdown of the delivery charges and how they are calculated, a link  'VIEW OUR DELIVERY CHARGES' will be displayed.

If samples are requested through the website, these will be sent either by post or courier service depending on the total sample choices made at the time of ordering, to the delivery address supplied on the form.

Orders for items Ex-Stock

In the majority of cases, orders received for general stock items will be despatched within 2-3 working days.    In the Republic of Ireland & Northern Ireland,these orders will generally be delivered via NPX nationwide parcel service or another nominated delivery service of our choice. All other UK and International orders will be delivered by DHL.

In the event of any unforeseen delays to the order, the user shall be notified of the delay by email. Please note that many of our products will have a 2 day despatch period.

Orders for items not held Ex-Stock

When a product has been selected that is not immediately available ex-stock, the website will notify you of each product and the average expected despatch time. Despatch times do not usually exceed 10 working days. The total delivery time will be advised to you on the website.

In the event of any unforeseen delays to the order, the client shall be notified of the delay by email.

Stock Availabilty

The lead-times that are displayed are approximations based on the most reasonable assessment of our stock levels at the time of your order. Even though we keep our information as accurate as possible, there may be occasions when an items' stock level may not be adequate to support your order quantity. In this event, you shall be notified of any delay to your order by email or phone as soon as possible, and if you are not satisfied with a new expected despatch date, an offer of a full refund will be made to you. If this offer is accepted, the refund will be made to your payment account.

Delivery Times

When your order has been despatched, we will advise you by email of the despatch date, the method used  and any tracking numbers applicable. At this time the responsibiliy of the safe delivery of your order falls to our nominated delivery company. Due to unforeseen circumstances, for example weather conditions etc, the expected delivery time of your order may be extended. Any re-scheduling of your order must be made with the delivery company directly using the details supplied to you in correspondence emails.

Any time or date for despatch / delivery stated by Paper Assist is an estimate only and Paper Assist shall not accept liability for any loss or damage or any consequential loss arising either directly or indirectly from delays in delivery howsoever caused.